Terms of Service

1. Agreement to Terms

By using this website or engaging GuildHall Compact LLC ("GuildHall," "we," "our," or "us") for services, you agree to these Terms of Service. If you do not agree, please do not use this site or initiate an engagement with us.

These terms govern your use of ghforge.com and describe the basis on which GuildHall delivers services. Specific engagements are also governed by a separate signed engagement document, which will control in the event of any conflict with these terms.

2. Services

GuildHall offers three service tracks:

• Operations Review — $2,500 flat fee. A two-week engagement delivering a written findings report: a prioritized set of findings and a recommended action plan for your operation. Recommendations may include software adoption (AI-based or otherwise), process changes, or a recommendation to take no action at this time. No implementation commitment required.
• Partnership. An ongoing engagement in which GuildHall serves as your outside operations-and-technology partner: tracking the tools worth your time, helping put the right ones in place, and meeting on a regular cadence to steer what's next. Setup fee and monthly subscription fee are scoped per engagement and set forth in the signed engagement document. Month-to-month after the setup period.
• On-Demand (Hourly Expert Help). Project-based or ongoing implementation support, billed at an hourly rate disclosed and agreed upon before work begins.

The In-House track is not a GuildHall service delivery — it refers to a client's decision to implement Operations Review findings independently. GuildHall has no delivery obligation beyond the written Operations Review report for In-House clients.

3. Operations Review Deliverable Scope

The $2,500 Operations Review includes:

• One or more discovery calls with your team (remote or on-site, as agreed)
• Review of the operational documents and workflow information you provide
• A written findings report with a prioritized set of findings and a recommended action plan for your operation
• A 30-day window after report delivery during which you may ask clarifying questions about the findings at no additional charge

The Operations Review does not include:

• Software implementation or development of any kind
• Ongoing support, maintenance, or monitoring
• Any guarantee of specific business outcomes (see Section 9)

The Operations Review report reflects GuildHall's professional analysis based on the information you provide. The quality of the findings depends on the completeness and accuracy of that information. You are responsible for all implementation decisions.

4. Partnership Scope

The Partnership is an ongoing engagement (typically entered after an Operations Review) in which GuildHall provides continued operations and technology support: tracking the tools worth your time, helping put the right ones in place, regular check-in sessions, and ongoing upkeep. The specific scope and cadence are defined in your signed engagement document.

GuildHall will make reasonable efforts to keep recommended tools and workflows current. We cannot guarantee uninterrupted operation of third-party platforms and tools that are outside our control.

5. Payment Terms

• Operations Review: Net-15 after delivery of the written findings report. Invoice is sent on the same day as report delivery.
• Partnership setup fee: In the amount set forth in the signed engagement document. Due on signing. Work begins after receipt of the setup fee.
• Partnership monthly fee: In the amount set forth in the signed engagement document. Billed in advance on the 1st of each month. First month is prorated if engagement begins mid-month.
• On-Demand (hourly): Invoiced monthly in arrears for hours worked in that month. Net-15 from invoice date.

Preferred payment method is ACH bank transfer. Check and wire transfer are also accepted. Credit card payments may be accommodated by arrangement.

Invoices not paid within 30 days of the due date accrue a service charge of 1.5% per month (18% per annum) on the outstanding balance. GuildHall reserves the right to pause active service delivery on accounts more than 30 days past due.

6. Cancellation and Termination

Operations Review cancellation

If you cancel before the kickoff call, you receive a full refund of any amount paid. If you cancel after the kickoff call but before report delivery, GuildHall will invoice for time and work completed to date at a prorated rate; any overpayment will be refunded.

Partnership cancellation

Either party may cancel the Partnership with 30 days' written notice to the other party. Written notice means email to the address on file for each party. The setup fee is non-refundable once the setup period has begun. Monthly fees already paid for a period in progress are non-refundable; monthly fees paid in advance for a period not yet begun will be refunded.

GuildHall's right to terminate

GuildHall may terminate an engagement with written notice if: (a) a payment remains outstanding more than 30 days past due and has not been cured within 5 business days of a written payment demand; or (b) the client commits a material breach of the engagement document or these terms and fails to cure within 15 days of written notice of the breach.

Data return on termination

Within 15 days of any engagement termination, GuildHall will return or make available all client-provided materials (documents, files, exports) that are in our possession. GuildHall will delete its copies of client-provided data within 60 days of termination, unless retention is required by law or to resolve a pending dispute.

7. Intellectual Property

GuildHall retains ownership of its methodology, analytical frameworks, internal tools, templates, and all pre-existing intellectual property that GuildHall brings to an engagement. Nothing in these terms transfers ownership of GuildHall's methods to you.

You retain full ownership of your business data, SOPs, processes, and any materials you provide to GuildHall during an engagement. Providing those materials to GuildHall does not transfer any ownership rights.

Deliverables created specifically for your business under a paid engagement — primarily the findings report and any custom workflow documentation — are yours. GuildHall grants you a perpetual, non-exclusive license to use those deliverables for your own business operations.

GuildHall may reference your engagement as a case study or in marketing materials with your written approval. We will not reference your business by name or share specific findings without that approval.

8. Confidentiality

All paid engagements are conducted under a separate mutual non-disclosure agreement (NDA) executed before work begins. That NDA governs how engagement-level confidential information is handled and controls over this section in the event of a conflict.

For information exchanged before a formal NDA is in place — for example, during a discovery call or initial email exchange — both parties agree to treat any non-public business information shared in that context as confidential, to use it only for the purpose of evaluating a potential engagement, and not to disclose it to third parties without the other party's written consent.

9. Warranties and Disclaimers

GuildHall will deliver all services with reasonable professional care and in a manner consistent with professional standards in the AI operations advisory field.

The Operations Review report is GuildHall's professional opinion based on the information you provide. It is not a guarantee of any specific business outcome. Any estimates included in a findings report are projections based on available data and industry benchmarks — actual results will depend on your implementation decisions and operational context. GuildHall makes no guarantee of specific ROI, revenue increase, cost savings, or any other financial outcome.

This website is provided "as is." GuildHall does not warrant that ghforge.com will be available at all times, error-free, or free of security vulnerabilities. We do not control Cloudflare's infrastructure and cannot guarantee uptime at the hosting level.

10. Limitation of Liability

GuildHall's total liability to you for any claim arising out of or related to these terms or any engagement — regardless of the legal theory — is limited to the total fees you paid to GuildHall in the 12 months immediately preceding the claim.

GuildHall will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of data, or business interruption, even if GuildHall has been advised of the possibility of such damages.

This limitation of liability applies to the maximum extent permitted by applicable law and survives termination of any engagement or these terms.

11. Indemnification

You agree to indemnify and hold harmless GuildHall and its principals from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your misuse of deliverables or recommendations from a GuildHall engagement; or (b) your breach of the engagement document or these terms.

GuildHall agrees to indemnify and hold you harmless from any third-party claims arising from GuildHall's infringement of a third party's intellectual property rights through GuildHall's own pre-existing tools, frameworks, or methodology. Each party is responsible for defending claims arising from its own pre-existing intellectual property.

12. Governing Law and Dispute Resolution

These terms and any engagement with GuildHall are governed by the laws of the State of Missouri, without regard to its conflict-of-law provisions. Any dispute that cannot be resolved informally will be heard in the state courts of Jackson County, Missouri. You consent to the personal jurisdiction of those courts.

Before either party initiates litigation, both parties agree to participate in a 60-day good-faith mediation period. Either party may request mediation by written notice to the other. The parties will jointly select a mediator within 10 business days of that notice. Costs of mediation will be shared equally. If mediation fails to resolve the dispute within 60 days, either party may proceed to litigation.

Nothing in this section prevents either party from seeking emergency injunctive relief where necessary to prevent irreparable harm.

13. Changes to These Terms

GuildHall may update these terms from time to time. When we make material changes, we will update the effective date at the top of this page and send direct email notice to active client contacts. Continued use of this website or an active engagement after receiving that notice constitutes acceptance of the revised terms.

Changes to these terms do not affect a signed engagement document that is already in effect — that engagement continues under the terms in place when it was signed, unless both parties agree in writing to amend it.

14. Contact

Questions about these terms:
GuildHall Compact LLC
Lee's Summit, Missouri
kyle@ghforge.com